UltraGiGaGigantic@lemmy.ml to Memes@lemmy.mlEnglish · 25 days agoIf you screw up, they can fuck you over instantly. If they screw up, you get to go through customer service hell for a hour to get them to fix it.lemmy.mlimagemessage-square3linkfedilinkarrow-up1122arrow-down10file-text
arrow-up1122arrow-down1imageIf you screw up, they can fuck you over instantly. If they screw up, you get to go through customer service hell for a hour to get them to fix it.lemmy.mlUltraGiGaGigantic@lemmy.ml to Memes@lemmy.mlEnglish · 25 days agomessage-square3linkfedilinkfile-text
Why would they want to speed up conflict resolution when they can keep the money for every person that gives up?
minus-squareconfusedwiseman@lemmy.dbzer0.comlinkfedilinkarrow-up11·25 days agoIt’s called the “annoyance economy”, and it’s profitable especially at scale. A companies obligation is to its investors, not society. Regulation is the immediate response intended to balance this unless there are other fundamental changes.
It’s called the “annoyance economy”, and it’s profitable especially at scale. A companies obligation is to its investors, not society.
Regulation is the immediate response intended to balance this unless there are other fundamental changes.